Purchasing Info

Ready to buy something now? Here's how you do it:

  • Click and buy with confidence on our online store - super easy.
  • However, feel free to Call or email us with any questions, issues, or trouble using our online store.
    Our phone number is: 310-821-2888.
  • You can pay us safely and quickly on the online store using all major credit cards (Visa, Master Card, Discover, American Express), Paypal and Stripe.
  • Once your payment has been received and verified, in most cases, your guitar or accessories will ship the very next day! It's that easy! You will receive notification of your shipment via email, and we will surely contact you if there is a delay

And remember, all instruments have a 48-hour "love it or return it"approval period, so if for whatever reason you are not totally satisfied with the quality of craftsmanship, tone or style, you can return your guitar (in perfect condition) for a full refund (less shipping, which is approximately $40 for domestic orders.) All guitars returned after the approval period will be subject to a restocking fee.

*IMPORTANT REPAIR INFO: There is a minimum bench charge of $95 for any instrument that hits the Asher workbench (with the exception of Asher warranty work and any work for small children). If you want Bill Asher to assess, trouble shoot, evaluate, slightly tweak, look at, or give his opinion about your instrument, there will be a minimum bench charge of $95. No exceptions.

*IMPORTANT INFO ABOUT CUSTOM BUILDS: There is a NON REFUNDABLE DEPOSIT for all custom orders including guitars and lap steels with anything custom or special (non stock) regarding the fundamental design and details of the guitar. This includes, but is not limited to: adjustments in neck or body shape, inlay, color, finishes, electronics, binding, wood, hardware, artwork, etching, and the like. The reason why the deposit is non-refundable is because it will cover the cost of time, labor, raw materials and any efforts that have been spent on initiating the custom instrument. Plus, we will be stuck with a custom instrument that may or may not be appealing to someone else when we try to sell it.

*ALSO IMPORTANT INFO ABOUT CUSTOM BUILDS: If your guitar is "close" to being stock, we can refund your money, less a 10% restock fee, after the guitar has been sold to someone else. The determination of whether your guitar is totally custom, or somewhat stock - which determines whether your deposit can be refunded - is at the discretion of Bill or Jessica Asher. This applies to all customer order builds no matter what stage of production the guitar is in.

METHODS OF PAYMENT:
All prices are listed in US dollars. We accept all major credit cards including Visa, Mastercard, Discover and American Express. We also welcome Paypal. All payments must be cleared before they are shipped to the customer.

TERMS OF PAYMENT FOR ONLINE PURCHASES:

  • Total balance is due up front for online purchases. Items will ship once payment has been completed and cleared.
  • TERMS OF PAYMENT FOR CUSTOM ORDERS:
  • 33% of total estimated cost as a down payment.
  • 33% when the guitar is being finished or lacquered
  • Balance upon completion.
  • SHIPPING:
    ALL ASHER INSTRUMENTS ARE HANDLED AND PACKED WITH THE UTMOST CARE! WE LOVE THE INSTRUMENTS WE MAKE AND WANT YOU TO LOVE THEM TOO, SO IT MAKES SENSE THAT WE DO EVERYTHING WE CAN TO MAKE SURE YOUR INSTRUMENT ARRIVES SAFELY!

    • Guitars will be shipped via FedEx (domestic and foreign shipments) with insurance.
    • Los Angeles (or area) residents and visitors are welcome to pick up items from our shop.
    • Parts and accessories orders are custom packed and shipped via the US Postal Service or Fed Ex Ground.

    Preparation and shipping costs may vary so please call or write if you have any questions. We will work with you to determine the best (and safest) way to ship your guitar.

    INTERNATIONAL ORDERS:
    Come one, come all! We welcome international orders. Depending on your country, shipping and insurance methods may vary. Orders may be paid for by major credit card or bank wire transfer - contact us for credit card or wiring instructions.

    GUARANTEES & RETURNS:
    All Asher instruments are subject to a 48-hour approval period by customers. We want to give you time to inspect the instrument for quality, craftsmanship and sound. Play it in your home, show it to your friends. If you are not totally satisfied with your ASHER, a full refund will be given as long as the instrument is returned in the EXACT same condition as when received, and if it is returned (or at least initiated by contacting us), within the approval period. The customer, however, is responsible for ALL shipping charges.

    After the 48-hour evaluation period and up until thirty days from the date of receipt of the product the unit may be still be returned but will be subject to a ten percent (10%) restocking fee. After thirty days has elapsed from the date of receipt, Asher Guitars will no longer accept the product for return or for any reason other than repair. After thirty days the customer owns the unit.

    RETURNS FOR OTHER ITEMS such as strings, straps, steel bars, pickups, and other parts and accessories may be returned if they are in the original undamaged packaging and in re-sellable condition. You must contact us within 30 days after purchase to initiate a return - after 30 days the item is yours. Customer will pay for return shipping as well as a 10% restocking fee. The refund will be given after the item is received and evaluated.

    CALIFORNIA SALES TAX:
    Applicable sales tax will be added only to orders placed from or received from within California.